When I download from the links above it's a zipped folder called update, not a file.  When I extract the files from the update folder, there is not a file called update.zip.  The unit wil...

I have a 2020 RAV4 and I have the G13 12.3" radio and I have accidently removed this app. I cannot find it full name and where to download it. It is called 'Access from...' What is the complete nam...

@Support Dasaita Yes I have this little car and I don't like it. How can I remove it and go back to the regular full screen of the reverse camera

@Vipul Vadgama  Hello.We'd like to remind that the update operation involves the potential risks, especially on the old machine.For this reason, we suggest that you keep the current version t...

@Pieter Versluis  Hello.Thanks for getting back to us.Please try to check it at your convenience.

@JoMaRS  Hello.Thanks for the log data.We will forward it to our technician.Any updates, we will let you know. To further confirm,please go Settings > About Machine, then provide the foll...

Hello, I would like to update my system because I have never updated for two years since buying. Can you please tell me which is the correct options for me? Thank you.

Hello My order number SP-DA5731. Delevired  24 sep 2024 I Will check  for the second time rear speakers kabel Thxs pieterversluis

@Support Dasaita Hello, The following error, it appears, is what causes the unit to shut down or reboot and coincides in timing with the unit reboot. This error occurs when there is no telephone s...

@Jeff Savage  Hello.Regret to tell you there is no State Border Guidance announcement setting on the G13.If we implement this feature in the future, we will let you know that. Alternatively,...

@Jorge Andres Mata Diaz  Hello. In order to help you better, please provide the following information:1.Order Number & Purchase Date.2.Picture: Settings > About Machine > Build Num...

Recently installed the G13 in my 2021 Rav4 Limited Hybrid. It seems to have not retained the State Border Guidance announcement setting when crossing from state to state. In the Rav4 it would be l...

I purchased the unit from Amazon 7 days ago installation was simple 👌   but after few days I noticed that went the weather is hot more than 60° the stereo loses audio and after I ...

@Colton Gamble  Hello. Please firstly check whether WiFi antenna has been screwed well. In order to help you better, please provide the following information:1.Order Number & Purchase...

@Shawn Bennett  Hello. If possible, could you please assist to print the log data? Please kindly try to follow the instruction below:Step1.Remove all external devices, such as USB drive.Ste...

@Daniel Shanks  Hello.Please try to do as follows:Settings > Car > Factory setting (password :126) > Other > Contrast > Adjust the value > Apply > Exit > Reboot.

I have the Android 13 for a 2018 Tacoma and my apple carplay is very unstable and will only stay connected for 5-10 minutes and then will not reconnect the rest of the drive. Also the internet conn...

@Support Dasaita The timing of when it shuts down varies a lot. It may go days without a shutdown. Once I hold the reset button down for 15 seconds the bottom buttons flash and unit reboots which u...

I have just installed a G13 in a 2017 Tundra. The day-date-time on the home screen is almost unreadable due to the lack of contrast between light blue backround and the white text. Is ther a way to...

@EROD  Hello.For better help, please provide the information below:1.Order Number & Purchase Date.2.The specific car Model & Year.3.The front&back side clear photos of OEM radio.4...