@Mike Van Eeckhoutte We found that the update not succeed. Please download the following update file. https://www.dropbox.com/s/rj8409y5i3d3u1g/update.zip?dl=0

@Александр Максименко Please kindly let us know your order number so that we can locate your order detail and further assist you. It will be helpful if you can let us know the year of your car and ...

@Jerry J Please kindly check if the pin of the plug 2 as follow. Check if there is dust or other rubbish on it and if the pin is bent or not. If there is no problem, please kindly reconnect connect...

@Support Dasaita 

@Tony Ye Yes, you can let us know the make of your car and we can send you the picture of the logo.

@Adam Rosenthal We are wondering if you can upgrade the version to a public one to see if it can get your problem resolved. Here comes the system package. https://www.dropbox.com/s/yp0j0e9musxl45k...

When I shift to reverse, the image from reverse cam showed up but the image is noisy and kind of distorted. I have connected the ground wire to the metal frame of the car.  The unit is HA5216...

I installed HA5216-vivid11-CP-HD-4-US (with Canbus) on a 2016 Toyata RAV4 hybrid. When making phone calls through the head unit, I can hear static noise from speakers. The static noise shows up wit...

@jake v Please note that Dasaita warranty service only applies to first-hand purchasers. Users are required to retain their order information details and warranty certificates as evidence of purch...

@Support Dasaita Does the newest VIVID 11 support custom logo now? Thanks.

@jake v We found that the message you received was not sent by our customer service, you could contact via your order. In this case, could you let us know which version that you have upgraded and p...

@Randy Wong We are wondering if you mean that you have to toggle off the bluetooth connection via your iphone(Settings-Bluetooth-toggle off) and get your wife's iphone paired. We are wondering if y...

@Mike Van Eeckhoutte Would you mind sending us a screenshot of the built number and MCU and then we will reflect to our engineer. Your cooperation will be appreciated.

@Joy Ahmed Vivid 11 Version Make Sure your unit is PX6 Andorid 11 telenav_vivid_rk3399_11.0_ota(20230506) https://www.dropbox.com/s/6wyv431euy5vbas/update.zip?dl=0 Here comes the tutorial....

@Iker Gomez According to the order detail, it must be an aftermarket backup camera as his factory head unit didn't have a screen. In this case, he should connect the reverse cable manually to activ...

@James Reed Please let us know if the canbus option is "8". We are wondering if you could go to: Settings-Car > Factory settings (password：126) >canbus and check for it.

@Adam Hidden We have answered your questions via email, please kindly check with it.

i HAVE PX6 MAX11 i want to switch to vivid which firmware should i choose please guide me

@Support Dasaita so far so good, I will give it a week and see if any problems arise. unrelated note: Is there a reason why the LCD is positioned more to the left, I notice when I type something i...

System was working perfectly fine for months. Made no changes, attempted no firmware updates, One day just stuck in a continuous boot loop where I get the Android error message "process system isn'...