Hello Support Dasaita,  Thank you for your assistance. I did try this with no luck. Here is a video of me walking through this process. https://youtu.be/u4zFDnNhWGU Addationally I entered rec...

@Mike Van Eeckhoutte Our technical department advise that you could update the firmware to the latest version via the&nbs...

@finachem We are wondering if you can reset the touch screen under the following instruction. https://youtu.be/yaRKoQb1jlc If still no luck, please shot a video to show us the situation that you me...

@Telenav Scout it works!  Thank you!

Hello Support,  I just responded to the email, and yes the order was refunded via Amazon because I had damaged harnesses and could not get the Amazon Dasiata team to respond. Because of this ...

@Albert Rs In this case, we suggest you can make a forced upgrade.  Here is the latest version via the link below: Vivid 11 Version Make Sure your unit is PX6 Andorid 11 telenav_vivid...

@Mike Van Eeckhoutte We have checked with our headunit without any issue. In this case, would you mind providing the version of the machine, we will further diagnose. Please go to Settings>Abou...

Hello again. Sure, I bought it on Amazon ES, order number was 408-7146697-5672330. Thak you.

Hi,  my unit was purchased from aliexpress on June 17th 2022.  SKU: Vivid10-CP-HD-CB015 order bumber: 8151360430735602  

@Adam Rosenthal According to your video, it showed the error is "Link fail, try another usb port". Please let us know if you have tried wireless carplay and had the same error.

@Chase W In this case, we reckon there maybe some system errors, we suggest you can do an version upgrade. Please go to Settings>About machine and provide the following version information: ...

@Support Dasaita the static/noise during a phone call has been from day one and is only during phone calls. As for the skipping of the Bluetooth music, after a few reboots it seemed to stop but th...

@Guillem Martínez We would like to tell you that you can only update the version not the MCU if there is not any system error as it maybe uncompatible. In this case, would you mind sending u...

@Alex Twin Please let us know the sku of the stereo or you can send us the order number so that we can better assist you.

@Support Dasaita Thank you for your support. I hope that VIVID will be further developed because it is a very good project. Best regards.

@Karol Karol Thank you for getting back to us. Our engineers are further investigating the compatible issue and will try their best to solve the problem. 

@Albert Rs We are wondering if you can send us the order number and shopping platform of the sku of the item so that we can better locate the issue and offer solution accordingly. Your prompt reply...

@Srdjan Maksimovic In this case, please let us know your order number and have you already proceed any upgrade yet? We suggest you can update the system to get the problem resolved. Considering an...

@finachem Please let us know your order number, via the email that you sent, we can just found an order from Y2022 and the order was refunded.