@Support Dasaita I am able to get to the factory reset screen but it locks up before the reset happens. I have done it 5 times. 

@Harry Rojas Sanchez You could send us your address and telephone number to support@dasaita.com, so that they could send you a new cable. (Note to markdown the order number.) Thank you.

@Support Dasaita What I mean is that when I insert the SIM, the radio does not identify it, but when I move the cable in the sim part, inside it sounds like there is something broken!

@Miguel Martínez González Could you please demonstrate your issue and go to Settings > About Machine and send us the current Build Number and MCU version? Additionally, please sen...

@Harry Rojas Sanchez Please let us know if you mean that when inserted the SIM card, it could neither access Internet nor initiate a phone call.

@Trey Simmons Please find a pin, press and hold the RST button for 15 seconds to check if you can access the factory setup page. If successful, select factory reset ...

hi @Support Dasaita It's working now thanks. On the other hand, I'm having a problem with the SIM cable; it doesn't seem to be working properly. It's like it can't find the SIM card. Is there any w...

@Support Dasaita I am able to quickly navigate to here before it freezes. 

hi can u share me latest version mtce_mx mcu files?   I'm experiencing constant disconnections with Bluetooth on my iPhone.

I believe 7.1.2 is the latest version, but could you please share the latest MTCE_MX  mcu file so I can at least resolve the Bluetooth issue?

Android: 7.1.2 PX3MCU: MTCE_MX_3.55Phone: iPhone 15 Pro Max - ios 26 I only want to listen to music via Bluetooth. Sometimes when I turn on the ignition, the Bluetooth connection is established, b...

@Support Dasaita unfortunately that didn't help anything and actually made my unit useless. It now throws a "system ui isn't responding" error and then restarts. I followed the update directions pe...

Buenos días¿Como se actualiza?   

@Support Dasaita Thank you!

@The Great Donkey yes, i confirm. I added more variables. Contemporary use of video streaming in addition to navigation software and DAB radio

@Domenico Coccaro Firmware(20251203): https://www.dropbox.com/scl/fi/is76r0f57wxmb4ror5aiq/hct360_SC138_V1_13_-20251203-ota.zip?rlkey=qyeh5ay402ztosbv0hf4ahy2z&dl=0 Please download the a...

@Nerd Flex We are wondering if you could send us your order number so that we could document your issue. Additionally, please go to Settings > About Machine and send us the Build Number and MCU ...

@Trey Simmons Please kindly update Max10(20230302): https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt/update.zip?rlkey=uuhukuun3882rz4cyqxsgs9k6&dl=0

@Syed HUSAIN Could you send us your order number so that we could better confirm or could you directly send us your order number and further demonstrate the issue to the support@dasaita.com? Thank...

@Harry Rojas Sanchez Please go to CarPlay or Zlink and turn off the Background connection to see if the issue will be fixed or not.