@finachem  As your version is Android 10, in this way, please just try update android 10 version to the latest to see if the error can be repaired.  Scout 10 Version : Make Sur...

@Thomas G. Please go to Settings>About machine and provide the following version information and let us know your order number or sku of the item in the meanwhile: A clear photo of the stere...

Hello Support Dasaita,  1. Were you able to view the videos? 2. As I had completed a factory reset when trying to correct the touchscreen issue I realized that my Tourque application uninsta...

@Support Dasaita Hey there! After updating, my volume now works correctly in reverse, but now there is a gap on the display.

Hello,I have Vivid 11 - PX6 in my Honda HRV 2015. During parking when I approach an obstacle my OEM parking radar starts to work and it's shown on Dasaita screen also. Is it possible to automatical...

@Diego Micheli System update tutorial:(ignore the MCU upgrade procedure in the video) https://www.youtube.com/watch?v=xoRDPOxqFXY Here are some tips to help you&nbs...

@Guillem Martínez We are wondering if you can return the head unit to our warehouse to return.(Note: You have to bare the return shipping fee) Please kindly let us know your advice and you c...

@Thomas G. If there is not system error, please do not upgrade any MCU image. Most of software errors can be resolved by system upgrade and you can just let us know your issue. Your cooperation wil...

@Support Dasaita Hi, I have checked the fuses with a multimeter amb they're OK. Also reseated the coreboard as seen on the video and the unit is still dead. Also I vade tried to plug the radio o...

.

Vivid 11 Version Make Sure your unit is PX6 Andorid 11 telenav_vivid_rk3399_11.0_ota(20230107) https://www.dropbox.com/s/cbs1abtvzfgch49/telenav_vivid_rk3399_11.0_ota%2820230107%29.zip?dl=0 &nbs...

@Support Dasaita thanks so much, updated and works fine now

@Guillem Martínez We are wondering if you have tools and abilities to test the fuse of your car and the headunit. Meanwhile, if there's not any error of the fuse. Please try to replug the co...

Hello Support Dasaita,  Thank you for your assistance. I did try this with no luck. Here is a video of me walking through this process. https://youtu.be/u4zFDnNhWGU Addationally I entered rec...

@Mike Van Eeckhoutte Our technical department advise that you could update the firmware to the latest version via the&nbs...

@finachem We are wondering if you can reset the touch screen under the following instruction. https://youtu.be/yaRKoQb1jlc If still no luck, please shot a video to show us the situation that you me...

@Telenav Scout it works!  Thank you!

Hello Support,  I just responded to the email, and yes the order was refunded via Amazon because I had damaged harnesses and could not get the Amazon Dasiata team to respond. Because of this ...

@Albert Rs In this case, we suggest you can make a forced upgrade.  Here is the latest version via the link below: Vivid 11 Version Make Sure your unit is PX6 Andorid 11 telenav_vivid...