Greetings Dasaita,   I have a Vivid 11 installed in a 2016 Toyota Highlander Limited with JBL and my rear door speakers are giving little to no sound.  My front door and dash speakers s...

Thanks here is the info requested:  

@J L  Hello.We are wondering if there are any problems about the unit.If it can work well, please keep the current version to use. If you prefer to update, please go Settings > About Mach...

@J L  You are welcome :)

@Support Dasaita Thanks for the quick reply. This is the rear of the head unit. I've also attached a photo of the model in case someone else has the same question in the future.  

@gustavo montemayor  Hello.It's always our pleasure to serve you. About the Here are some trouble-shootings steps for you:1.Please check if the WiFi antenna has been screwed well.2.Please no...

@Dennis Tribble  Hello.In order to help you better, please provide the following information:1.Order Number & Purchase Date.2.It happened in which situation. Bluetooth call or Android Aut...

@Wesley Hannam  Hello. If possible, please use other phone's hotspot to test how it goes. In order to help you better, please provide the following information:1.Order Number & Purchase...

@Aaron Hello. For your information, Vivid software combines with Scout, it needs to stay. In order to help you better, please provide the following information:Order Number & Purchase Date. ...

@Conners Mick  Hello. We are wondering if you upgraded Android 10 from Android 9 by yourself earlier? To avoid resulting in bricked unit, we don't recommend upgrading or downgrading the And...

Hello, I have the G13 for my 2016 Forester XT Touring w/ Harman Kardon sound system. I can see what the latest firmware is, but can someone please provide the latest correct MCU file to install fo...

Thanks!

@Support Dasaita   hola   primeramente muchas  gracias  por  el  apoyo  realment no me han dejado  de  dar  soporte  tecnico  &...

I installed telenav_vivid_rk3399_11.0_ota(20250401) on my PX6 today to fix the iPhone 17 connectivity. Now my screen is stuck on scout activation it’s been over one hour. I’m in Canada,...

@Support Dasaita I did the updates but the phone calls still drop after a few minutes.

@Support Dasaita I am using my home network. Full strength. It is not a WiFi issue. 

@Support Dasaita  Failed to work the first time, reloaded a second time and it worked. It eventually activated Scout. Question - do I have to stay with Scout software? I do not find use ...

@Support Dasaita Is it maybe possible to downgrad from Android 10 to 9? The system already run on Android 9 but now is on 10. Is there a free method to downgrade?

@Aaron  Hello.Please check the update tutorial below then give it a shot.--------------------------------------Update File:  System Firmware-Vivid11-20250401:https://www.dropbox.com/scl/...

@Wesley Hannam  Hello.Please try to use other WiFi/hotspot to see if it can past scout activation screen.