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@Robert Sullivan  Hello. Please firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset.(Tap "Wipe data/fac...

@Bill Anderson  Hello.Thanks for your message. Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System...

@Michael Seargeant  Hello. 1、Please check the update tutorial below then give it a shot.-----------------------------------------------------------Update File:  System Firmware-G13-2025...

@J Torman  Hello.Please check the update tutorial below then give it a shot.-------------------------------Update File:  System Firmware-G12-20241126:https://www.dropbox.com/scl/fi/7v62t...

@Justin Fisher  Hello.Please try to update the firmware to see how it goes.-------------------------------Update File:  System Firmware-G13-20250421:https://www.dropbox.com/scl/fi/lrj2dk...

I updated the firmware as instructed with no problems.  After a few days the radio shut off agin and I had to reset again. What next?  I'm happy with the radio if we can get it to not res...

@jose nunez  Hello.Thanks for getting back to us.Please try to do the update to see how it goes.-----------------------------------------------------------Update File:  System Firmware-G...

@Clark Knowlen  Hello. For your information, the latest firmware has changed to split into 2 parts to display.There is no whole screen option currently. If needed, we suggest that you can t...

I recently updated my Vivid 11 firmware to: telenav_vivid_rk3399_11.0_ota(20250401) After the update, whenever I put the vehicle in reverse, the screen is split into the reverse camera on the rig...

@Shawn Bennett  Hello.Sorry for any inconvenience caused. Please check the tutorial below then try to update the firmware.------------------------------------Update File:  System Firmwa...

@Stefano Borghesi  Hello.Please try again as tips.---------------------------------Update File:   System Firmware-Vivid11-4-20250401:  https://www.dropbox.com/scl/fi/gvynerjbwf...

@Elijah  Hello.Thanks for your message. Please try to update the firmware to see how it goes.-----------------------------------------------------------Update File:  System Firmware-G13...

@Stefano Borghesi  Hello. Please check the new firmware below and try to update again.-------------------------Update File:  System Firmware-Vivid11-20250401:https://www.dropbox.com/scl...

@Massimo Tonini  Hello.Thanks for getting back to us. Please check the update tutorial below then give it a shot.------------------------------------Update File:  System Firmware-G12-20...

@Marius Krause  Hello. Considering compatibility, we suggest that you delete Agama Launcher  to see how it goes. If no luck, please try to update the latest Vivid10 firmware.----------...

The radio/steering wheel issue still persists after flashing to this firmware.  I will monitor the steering wheel key intermittent issue.   Is there a way to not use the Scout laun...

@Rodrigo Medina de la Paz  Hello. Please check the tutorial below then try to do the update.----------------------------------------------Update File:  System Firmware-G13-20250421:http...

@Kurt Davenport Hello. We just released the new firmware.Please check the update tutorial below then give it a shot.------------------------------- Update File: System Firmware-Vivid11-20250401...

@Alain Dupont  Hello. 1、Please try to do the update to see how it goes.-----------------------------------------------------------Update File:  System Firmware-G13-20250421:https://www....

Ok, I finally got the firmware updatred.  However, now I am having trouble with the steering wheel controls + the radio app.   The steering wheel controls work intermittently and I have...