@CARLOS LOPEZ We are wondering if you could shot a video about this issue and send the link to us. After recording the video, would you consider roll back to the previous version 20240513 to verif...
@CARLOS LOPEZ We are wondering if you could shot a video about this issue and send the link to us. After recording the video, would you consider roll back to the previous version 20240513 to verif...
@Michael Boles We are wondering if you consider roll back to the previous firmware(20240416). https://www.dropbox.com/scl/fi/q6xth470whr5sz5vfrn0k/update.zip?rlkey=7fzg210e29xm2ghwu3cexxr5z&...
@Mcgyver83 Hello.Because we don't have your order number, we cannot locate the model and version that you purchased.We are wondering what version you get. If possible, please tell us about i...
@Support Dasaita I have applied both the MCU and firmware image files. No change. Android Auto I still running at lower resolution. Can I roll back to a previous image for the unit. The June update...
@Thomas Cox Hello.Please try to automatically update the firmware online as follows:“System Update” App > check version.
@K D Please let us know if you have updated the firmware to version G12（20240713）.
Dear @Support Dasaita I just updated my PX6 Vivid11 to 7.5.4388.To be sure to ask proper things, what "I updated"? Firmware? Andorid launcher?Before updating I red something about "alert...
Hello,Can you please provide instructions on how to update the firmware here? Thank you
I just purchased this and it was working for 1 day, now it crashes every time with error message: "crashed in com.telenav.assistantdata" Android auto still works but nothing else. When it was wor...
@Support Dasaita both of the hcmu.img files you linked are only 112kb. While the MCU update might be that small, I'm having a hard time imagining that the firmware file is that small. Are you sure ...
@Support Dasaita how do I apply the MCU and firmware hmcu.img files?
@Randy T Hi Randy, you could try upload the MCU version 4.13a. https://www.dropbox.com/scl/fi/3eo7wplzcyw077zcsqaht/hmcu.img?rlkey=xj47j3cxpzjsi3grmqf65ouen&dl=0 And in the meanwhile, you co...
@Randy T Here is the firmware of the version G12(20240513): https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0 Could you please make a comparis...
Wireless carplay just stays on the connecting screen. Does not connect any more. Wired Carplay does not connect either. I am running Vivid 11 with 20240604 firmware. What are the...
@Erik Anderson @Jonathan Blackwell We are wondering if you could update our vivid 13 firmware and the MCU to solve the CarPlay issue and the Right view button. MCU: https://www.dropbox.com/scl/fi...
@Randy T Would you consider updating the firmware to Vivid 13 version which has the latest Zlink app? If so, please kindly download the firmware below and then proceed the update. Vivid13(20...
If you don't want to deal with updates, try disabling Android Webview. This is a known issue and seems to stop crash or connectivity issues. Just go into settings, select apps, show all and select ...
@Wandy Rodriguez We have a newer Max10 firmwaren. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803) https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt/upd...
@Joseph Dominguez Hi there, you could go to Home Menu> System update to update the latest firmware (20240606)
@Alessandro Bernardoni In your case, we suggest you to forced update the firmware. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803) https://www.dropbox.com...
