@Brock Volchko Have you updated the firmware that our colleague sent you. Could you shot a small video to demonstrate your issue so that we could forwarded to the manufacturer for further assistance?

@Chase W Please update the firmware to the latest and update the MCU in the same time. Firmware: Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customi...

@Zsolt Zsozs Is your head unit MAX6? If so, please update the following firmware. MAX6 Version :  PX6 HA2_rk3399_9.0_ota(20211023) https://www.dropbox.com/s/h8zjji07bn8mopo/HA3_r...

@edwin villegas Please go to update the firmware and MCU. 4.12MCU: https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zm Vivid 11 Version Make Sure you...

@Support Dasaita il mio è vivid 11 e mi sono accorto che non sono all'ultimo aggiornamento, siete sicuri che posso passare a MAX10? Ho visto che la versione MAX10 non è neanche l'ulti...

@Adam Rosenthal Our engineer said the the coreboard is a 15 digit IMEI, do you mean that you connect the AT&T SIM card but it could not recognize your SIM? As to the sound quality, we have a n...

@Alberto Ramirez We have a newer Vivid11 firmware which was release on April 16, 2024, would you kindly update again? Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's ...

@Jason Barrett We will release a new firmware to fixed the echo, would you kindly wait a few days for it?

@Support Dasaita  Ciao, ho una dasaita px6 max10 e Android 11 (per conferma guardate immagini sotto!!). Dopo l'aggiornamento da Vivid a Scout ho problemi con YouTube e altre app. Vorrei aggior...

@Support Dasaita Here is my current firmware. I have a 14 digit IMEI and cant use it with a SIM. Also, I bought the new cable from you to bring your own mic. I bought a hi-end mic but people compl...

@Support Dasaita Is there any new information on the new firmware? My hands free calling is quite useless due to the fact that the echoing on both ends of the line makes it impossible to converse t...

@H H We are still testing now, once there is new firmware, it will be released immediately. Thank you for your understanding.

Is this new firmware meant to fix the internal/external setting in factory settings?

@Support Dasaita Is this new firmware adding or fixing wired carplay support?

@Mike Justis We have a new released vivid11 firmware (20240416), would you kindly to have a try? Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customiz...

@Dave Marshall Hi customer, regarding to the Carplay issue, we have a new firmware to get it fixed. Before releasing the firmware, we need to have a few test, you could pay attention to our forum, ...

Introducing the latest Vivid11&Vivid12 firmware update! 🚗🔒 Now featuring a new screen lock function, ensuring your privacy is protected when driving to the auto shop or anywhere else. Update no...

Introducing the latest Vivid11&Vivid12 firmware update! 🚗🔒 Now featuring a new screen lock function, ensuring your privacy is protected when driving to the auto shop or anywhere else. Update no...

@Carlos Guerrero Yes, reinstall the firmware will delete the 3rd-part apps, you could installed all of them after the update. If you want the APKs, feel free to let us know which apps you want. We ...

@R. L. Please ignore that firmware, we found a small bug that need to be fixed during the test. Sorry for the inconvenience.