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@Nick O Sorry for the inconvenience, your order has been delayed because of the modification of the firmware, we will send it out within this week and your patience will be appreciated.

@Jesus Perez Please kindly update the firmware to the latest version. Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customized, suggest Google Map and ...

@Long Hoang Please just go to Factory Settings > Other > Set the External Mic to "Internal", the sound will work normally, we will Set it to internal microphone(it will work for internal and ...

@Long Hoang The external Mic Setting in the factory will be block in the future firmware, we will set it Internal default.

@Erik Anderson Could you please follow these steps to help us diagnose the issue with your steering wheel buttons: Go to Settings > Car > Factory Settings and enter "logcan". Press the s...

Hello @Support Dasaita, I upgraded the firmware telenav_s4c_rk3399_10.0_ota(20230807), and noticed that the MCU did not update. I then entered recovery mode to view the logs, and found I could not ...

@Support Dasaita  the external mic included with the G12 doesn't work?  I thought the latest firmware fixed the issue with the mic.

@ST Could you consider update the firmware to the latest Max11 version? Please kindly let us know your order number if possible.

@H H We have tested in our head units and in 2 cars, could not replicate your issue, it will be much helpful if you could ask someone to record the call quality so that we could forwarded to the ma...

Hello @Support Dasaita, can you provide me with the most current firmware version? I have updated Scout to 3.8.40, with MCU: MTCH_HA_V3.80_1from 7/22/2021. Thank you, 

@Support Dasaita I have the G12 with the latest Bluetooth, system and firmware. When the mic is set to external, no one can hear me when I use Carplay. It works without using it.  

@Support Dasaita sorry, I can't, I am not able to test, drive and record at the same time. So I think we have confirmed that the mic was working fine and it was caused by your firmware change, but...

@H H Our engineer said that they have blocked the EXTERNAL settings, and will defaultly set Internal in the coming firmware. Regarding to the call quality of Carplay, we are wondering if you could ...

@Adam Rosenthal We are wondering if you could update the firmware to the latest and verify if the issue persist or not. G12（20240606）：https://www.dropbox.com/scl/fi/x3r7ft7j8nqbtsaipd9js/update.zi...

@Adolf Klenk Sorry that we don't have the OTA for it, so you still need to download the firmware through a computer and then proceed the update.

@Joshua Buck Would you kindly try our another latest firmware? G12（20240606）：https://www.dropbox.com/scl/fi/x3r7ft7j8nqbtsaipd9js/update.zip?rlkey=znnmon2vqag8j2v7nxzsv0ewd&dl=0 Please format...

@Support Dasaita Yes, I was able to update my firmware. thank you

Hey everyone, I upgraded my px6 Max10 to Vivid10....the firmware was apparently Vivid 10. The install went smooth. I use the radio for android auto. It worked the first time, but after switching to...

@Joshua Buck the link you provided in this thread is different than the one you give in the firmware thread. Which one should I use?

I'm seeing the same thing on my fairly new G12 on my 2013 Accord EX-L. My G12 came with the most up-to-date firmware. Are the fixes in this APK not included out of the factory at this point? And if...