I just bought a US model G12 unit, I bought a prepaid SIM card and put it in slot 1. I know the unit is recognizing it because I see ATT Mobile up on top. I then tried to register the SIM card but the IMEI is only 14 digits. I tried the Slot 2 IMEI and it says they don't support 2G. What am I missing? Slot 1 is SV01.
I am not sharing my IMEI number here.
@Support Dasaita
I activated my SIM in another device first and moved it over to the G12 (T-Mobile). It's been working great that way for weeks. Is that an option for you?
@Adam Rosenthal Please kindly update the firmware and the MCU to the latest and then try again.
MCU(4.11): https://www.dropbox.com/scl/fi/c1xr7zpqpham59rjv4k61/hmcu.img?rlkey=efj9n5chzyr7omhll4eqv7b4b&dl=0
G12(20240311): https://www.dropbox.com/scl/fi/cl83t5oda8vx2p3g40rt6/update.zip?rlkey=qior2a7hlluorfq3omnzem0ot&dl=0
@Support Dasaita Thank you but I still have an issue. The US will not activate a 14 digit IMEI number.
Most countries use 15. I spent a lot of money on this unit to have a SIM with mobile data. I used a tool to convert to a 15 digit and Att says it is a 2g and they won't support it.
@Adam Rosenthal We have reflected the issue to the engineer and once getting their reply, we will let you know.
