Unit sees sim card is Verizon , sees phone number but won't connect to network,says emergency calls only,
network did linkonce for about 20-30 seconds on a "factory setting restart" then went out ...performed a factory reset on unit and I'm waiting for response to this issue
Created apn ,but unit won't let me create name Field to save changes ,unit presets name and apn to correct names ,but still nothing when it's selected
@Support Dasaita 
@Michael Seargeant
Hello.
1、
Please check the update tutorial below then give it a shot.
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Update File:
System Firmware-G13-20250421:
https://www.dropbox.com/scl/fi/lrj2dklb81rq0egrc4fu6/update.zip?rlkey=vtwke1qe2n4j15rbqge754w4q&e=1&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
4.
Insert USB drive into the unit via USB cable;
then it will pop up automatically a window of update.
Alternatively, please manually go "Settings > System > System updates/MCU updates" to start the update.
***NOTE:
Please make sure that you have ticked option "Wipe data and format flash!".
Reference Operation Video:
https://www.dropbox.com/scl/fi/7tgvc28sn77ux6g6fmosm/MCU.mp4?rlkey=7p5940e12kb88a42zue6qntft&e=1&dl=0
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2、
If possible, please try to use other 4G SIM cards of different carrier(T-Mobile, AT&T) to test how it goes.
3、
For better help, please provide the following information:
Order Number & Purchase Date.
Thanks in advance.
