How do I enable the external mic on Vivid 13?
I changed the canbus factory setting to external, but nothing can be heard through the external microphone.
order number is
How do I enable the external mic on Vivid 13?
I changed the canbus factory setting to external, but nothing can be heard through the external microphone.
order number is
@J Dbis
Hello.
Thanks for your message.
We have arranged the personnel to follow up your issue via email.
Please check you mail box.
✉️Email: team@dasaita.com
I got the external mic to work a lot better by turning up the Mic volume to +12. 
@J Dbis
Dear customer,
Thank you for updating us on the situation! We’re glad to hear that you were able to resolve the issue on your own.Should you need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Have a great day!
I'm having a similiar issue, except when i place a call the person i call can't hear anything. I can unplug the external and i have to be sitting still in the vehicle with the windows up. My previous unit (vivid 11) had a setting to turn the external on or off but the vivid 13 does not have that option in the settings
Hello @Mike Smith,
Please go to Settings > About Machine and send us the current build Number and MCU version so that we could better help.
Also have issue with not reading SIM card. Have tried factory reset and hctreboot. Mint mobile says the card is active but unit shows locked carrier on their end. Not sure if both issues could be related
@Mike Smith Could u please send us email to demonstrate both issue? 💌support@dasaita.com, note to add your order number.
