How do I enable the external mic on Vivid 13?
I changed the canbus factory setting to external, but nothing can be heard through the external microphone.
order number is
SP-DA7756
@J Dbis
Hello.
Thanks for your message.
We have arranged the personnel to follow up your issue via email.
Please check you mail box.
✉️Email: team@dasaita.com
I got the external mic to work a lot better by turning up the Mic volume to +12. 
@J Dbis
Dear customer,
Thank you for updating us on the situation! We’re glad to hear that you were able to resolve the issue on your own.Should you need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Have a great day!
I'm having a similiar issue, except when i place a call the person i call can't hear anything. I can unplug the external and i have to be sitting still in the vehicle with the windows up. My previous unit (vivid 11) had a setting to turn the external on or off but the vivid 13 does not have that option in the settings
Hello @Mike Smith,
Please go to Settings > About Machine and send us the current build Number and MCU version so that we could better help.
Also have issue with not reading SIM card. Have tried factory reset and hctreboot. Mint mobile says the card is active but unit shows locked carrier on their end. Not sure if both issues could be related
@Mike Smith Could u please send us email to demonstrate both issue? 💌support@dasaita.com, note to add your order number.
On my G13 Neither of my mic's work i have read and turned everything up. I just bought the unit 2 weeks ago and no luck.i ha e reset it multiple times.
I have 2016 platinum
Mcu version Jul 30 2025
Kernel 4.14.190
Model qcm6125
Serial c23bfd9286a98233
@Lukasz GLOWIK
Please go to Settings > About machine and send us a screenshot about the current Build Number and MCU version.
Thank you for your time and cooperation.
@Lukasz GLOWIK
Hello.
Please check the update tutorial below then give it a shot.
Update File:
System Firmware-G13-20260409:
https://www.dropbox.com/scl/fi/h1e688co7vr53z30rtdlk/update.zip?rlkey=loanzw1z5hay4q0erpzj05qte&st=lp62ulvd&dl=0
MCU-4.17f:
https://www.dropbox.com/scl/fi/9t1gp2mkk3ertqyybpf5j/hmcu.img?rlkey=rs1abdmvfbk53331a024bps8j&st=dzwvztlg&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
4.
Insert USB drive into the unit via USB cable;
then it will pop up automatically a window of update.
Alternatively, please manually go "Settings > System > System updates/MCU updates" to start the update.
***NOTE:
Please make sure that you have ticked option "Wipe data and format flash!".
Reference Operation Video:
https://www.dropbox.com/scl/fi/7tgvc28sn77ux6g6fmosm/MCU.mp4?rlkey=7p5940e12kb88a42zue6qntft&e=1&dl=0
