VIvid13 won't boot/start


  • This issue started occassionally after a couple months of use.  It would power cycle a few times, show the reset screen, and then boot successfully.  Now it won't start at all.  It just loops in a power on cycle.  Video attached of it trying to start but never booting.  Home buttons just flash.

    Nothing wrong with head unit wiring (I've tried reconnecting all wires).



  • @Johan 

    Hello.

    Sorry for any inconvenience caused.

    Please try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset.
    (Tap "Wipe data/factory reset" > "Factory data reset" > "Reboot the system now".)
    Here enclosed the operation video for your reference:
    https://www.dropbox.com/scl/fi/6mhzgijcv059wo2s9octl/G13-RST.mp4?rlkey=366exgktisqwb4ml1elqoge2u&e=1&dl=0

    In order to arrange the personnel to follow up on your issue better,
    please provide the following information:
    Order Number & Purchase Date.


  • Tried to reset but didn't work.  I bought it via your Amazon store.

    Order places May 1, 2025

    Order #112-5645653-8002609


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