@Support Dasaita Before you had answered I updated the firmware to QCM6125 13 S10A_123 eng.hct.20250421.110529 NA This update did not resolve my problem. I tried to update with the firmware yo...

@Francisco Cardenas Hi Francisco, To better follow up the issue with you,we just sent the product link to your email.

@Genghis Quan Please update the Firmware & MCU to the latest version via the link below,here are some tips to help you get it done: ①G13 Version：Make Sure your unit is QCM6125 Andorid 13 zst...

@jose gonzalez Do you have factory amplifier?  please go to the DTS APP to check if the mute button is disable. And please set to "ALL"and"Manual"to see how it work.

@Mcgyver83 It's on the phone Android Auto app.

@David PorterHi,   Please update the Firmware to the latest version via the link below,here are some tips to help you get it done: ①Vivid 11 Version Make Sure your unit is PX6 Andorid 11 t...

@Aramis Gonzalez Hi Aramis, Could you please try to remove the external mic to check if the built-in mic any background noise?

@AS Hi,  Do you need install a aftermarket amplifier?

Please update the Firmware & MCU to the latest version via the link below,here are some tips to help you get it done: ①G13 Version：Make Sure your unit is QCM6125 Andorid 13 zst27_sc138_13_(20...

Please email or provide a link for installation instructions for connecting an amplifier to the headunit. I lost the wiring diagrams/ manual. - sound is red/white? and remote power on/off the amp?

@Support Dasaita 

@Rayo Pizarreno  https://www.dropbox.com/scl/fi/05xsn33yaco1qzc8fmn2v/update.zip?rlkey=7lj4j3l1unpb7mured9svoc2g&dl=0 Here are some tips to help you get the work done: 1.Dow...

@Carlos Contreras Please provide a pic of showing your OEM radio,so that we could better confirm.

@Genghis Quan  Hi Genghis, Could you please go to Settings>About machine and provide the following version information: 1.A clear photo of the stereo's Built Number.2.A clear photo of th...

I just installed my G13 in my Toyota Tundra and have sound issues. The sound is very low coming out of my front door speakers. The front right door is lower than the front left door. I can hardly h...

@Aramis Gonzalez Hi Aramis， Could you please try to remove the external mic to check if the internal mic work good?

@Support Dasaita I checked everything you asked. There's nothing muted and when set to Manual/All there is still a problem. Checking more closely tonight, with these settings I get some sound from...

@JoMaRS Dear JoMaRS， Thank you so much for your time and effort in this matter!We are very honored to have such a professional customer provide us with advice, and we have already reported this to...

@Support Dasaita