@Antonio Catalano Dear customer, We have released a newer version G12(20241009), we are wondering if you could try to update it. https://www.dropbox.com/scl/fi/uirobdiwmfitdaft4ls33/update.zip?rl...

My built in dab shows good receipten bars. But sound disaapear after few minutes. I got a free Usb Dab modul from Dasaita. But I have to connect antenna to the build in Dab and the new USB Dab at t...

@gray corgi Hi customer, our engineer has just fixed the issue on the newer firmware, we will release once we finish the test. We assume that you could try to update it when you are back.

@Inderpal Butalia Please kindly let us know if you have set the "Navigation Voice Volume" to "Normal"  but it will still lower the music when Alerts Play. You could kindly send us a video to ...

@Tyler Martin We are wondering if you could try to factory reset the whole system and then calibrate the screen. Here is the instruction to factory reset the system. Settings > System > R...

I have the same problem, only I can't play any music from Android Auto. The music tries to play and then automatically pauses. Google Maps voice guidance works without problems. The problem is wit...

I have the same problem, only I can't play any music from Android Auto. The music tries to play and then automatically pauses. Google Maps voice guidance works without problems. The problem is wit...

@Support Dasaita Yes, that seemed to have fixed the resolution. However, the touchscreen is still calibrated wrong. Additionally, there are lines on the right side of the screen and bluetooth doesn...

@osamu nonaka Hi there, the G12 is out of stock so we have sent you a G13 version. As to the rear camera, please let us know if you could go to Settings > Car > Factory Settings (enter 126) ...

@osamu nonaka Please be informed that the FM radio frequency on our G13 supports a range from 87.5 MHz to 108 MHz. This means that the radio will not display or tune frequencies below 87.5 MHz, as ...

Thank you for your help. I received a reply saying that I purchased the G13, but I think that the product I purchased is the one at the URL below. It says Android 12 and G12, but what is the differ...

Thanks to you, the steering remote control worked. However, the rear view camera does not work. The connection is different between the photo you sent and the photo in the manual. Should I connect ...

@Support Dasaita this did not solve the issue. When announcing the navigation alerts, the unit lowers the volume on the music - I want the music to stay on. This doesn't happen on my other car so I...

@Tyler Martin In this case, we are wondering if you could update the resolution, please download the file below. https://www.dropbox.com/scl/fi/abwx9jbl54gzik4hjgl48/dmcu.ext?rlkey=syy83iyd25i5wl9...

@Jay Yeager You may need to scroll the MCU back to 4.04: https://www.dropbox.com/scl/fi/9sdyk1k0hw0kleu3dbsd1/hmcu.img?rlkey=c1lkgeic6y900g0shpdquinoe&dl=0 Your cooperation will be appreciated...

After updating the firmware, the above screen appeared, but the radio still did not display below 87.5MHz.

What firmware do I need to update to. My radio is slow and adriod auto is not playing music. Issue happened after last update 

@Tyler Martin Thanks for the idea. Was hoping a factory reset would fix the issue and now I'm stuck in the pick your language screen with the button to move forward off screen. Random pressing on t...

@Support Dasaita Sure, I am on a trip so I don't have another device to record with but I will send one when I'm back home.  For now I found a way around the problem. On my phone in the Bluet...

@Support Dasaita Hello, is there any news regarding the resolution of the problem reported?