@Dan C  Hello.Please try to change Bluetooth option:Settings > Car > Factory settings (password: 126) > App > BT,then select the options in turn to test which one can work.

@tone T We are wondering if your model is MAX10, if so, sorry that we have no update plan of Max 10 Series now.

@Kenneth Bentley Please go to Settings > About Machine and send the Build Number and MCU version. We will guide you through and update of the firmware and MCU.

@ZAKI KADOURA Hi there, you could update vivid12 to vivid13, if you want to have it, we could send the update.zip file to you.

@SALVATORE AIERA The PX30 update in this post is already the latest.

Is there any way you could update the DSP settings? Could you extend the "CUTOFF" & "BASS" to 40hz or 50hz instead of 60hz being the lowest? And Could you add a 180 degree phase button for the ...

If you would read the first 3 sentences of my original post, it clearly states the following... "New G12, purchased 3 weeks ago.  Worked fine during phone calls until recent update.  Now...

Here is a video of the problem after it rebooted.    https://photos.app.goo.gl/JzQQ9zH3pbT6rvsv7

Hello, sorry for delayed response, below are the images of version and updater r

Another pic.

Not sure if this is the right place to post this but just installed the head unit in my wife's car. Sometimes the unit wil power on and sometimes it will not. Totally random, it works when it wants...

Hi, the 4G antenna is located on the passenger side of windscreen at the top, I'll update with a photo when I'm back with the car, I have tried it in many different areas though before sticking it ...

I followed the upgrade instructions and even after the update, Bluetooth still doesn't work.  Please advise.

Hi,   i tried the factory reset but that didn't help. I will do the firmware update when I get a chance. Thank you!

Recently installed the G12 unit for a 2015 4Runner SKU HA2179BD-G12-CP-2K-Plus-4 I connected all of the USB harnesses including the adapter for the original USB port on the dash. When I plug in d...

@Iker Gomez Please send us your current Build Number and MCU version. Besides, we are wondering if you mean that the Google assistant could hardly receive your voice through microphone though your ...

@Randy T  Hello.Thanks for providing the information.Please feel assured that we'll report this issue to our technical department.

@Dan C  Hello.Thanks for sharing the pictures.Regarding to your issue, we suggest that you can do the factory reset firstly:Settings > System > Reset Options > Erase all date(factory...

@Nicolas G  Hello.Thanks for getting back to us.About the CanBus of simple soft, we suggest that you can try to do as follows:1、Please confirm the CanBus Option&Type:Settings > Car >...

@Evan Throckmorton  Hello.Sorry, this feature is unavailable yet.Currently, it supports to customize some Apps on home page.Steps:1. Long press a blank area on home page.2. Hold and move the ...