Another pic.

Not sure if this is the right place to post this but just installed the head unit in my wife's car. Sometimes the unit wil power on and sometimes it will not. Totally random, it works when it wants...

Hi, the 4G antenna is located on the passenger side of windscreen at the top, I'll update with a photo when I'm back with the car, I have tried it in many different areas though before sticking it ...

I followed the upgrade instructions and even after the update, Bluetooth still doesn't work.  Please advise.

Hi,   i tried the factory reset but that didn't help. I will do the firmware update when I get a chance. Thank you!

Recently installed the G12 unit for a 2015 4Runner SKU HA2179BD-G12-CP-2K-Plus-4 I connected all of the USB harnesses including the adapter for the original USB port on the dash. When I plug in d...

@Iker Gomez Please send us your current Build Number and MCU version. Besides, we are wondering if you mean that the Google assistant could hardly receive your voice through microphone though your ...

@Randy T  Hello.Thanks for providing the information.Please feel assured that we'll report this issue to our technical department.

@Dan C  Hello.Thanks for sharing the pictures.Regarding to your issue, we suggest that you can do the factory reset firstly:Settings > System > Reset Options > Erase all date(factory...

@Nicolas G  Hello.Thanks for getting back to us.About the CanBus of simple soft, we suggest that you can try to do as follows:1、Please confirm the CanBus Option&Type:Settings > Car >...

@Evan Throckmorton  Hello.Sorry, this feature is unavailable yet.Currently, it supports to customize some Apps on home page.Steps:1. Long press a blank area on home page.2. Hold and move the ...

@Mcgyver83 Scout/Vivid OTA updates within Scout are just "launcher updates" and not Android systema updates. Android system updates are provided only by external OTA file (update.zip). The cha...

Thank you for your response. Please see attached images for info.

@Nicolas G I read on a forum that if you set the HiWorld PA12.20 as "Peugeot 308" both Parking sensor sounds and Climate Control Works as expected. Could you try it?  

@Mcgyver83  Hello.Thanks for your reply.Upon checking, we notice that your current firmware is not the latest one.If possible, please try to update the newest version at your convenience.Abou...

@CARLOS LOPEZ did you solve your issue? I am on G12 with Android 13  Scout ROM which still has the Menu for selecting between internal and External microphone: If selecting External (as it w...

@CARLOS LOPEZ  Hello.Thanks for getting back to us.At present, 20240713 is the latest version.If we released the new software, we will update it via OTA further.

@Ryan Williams  Hello.If possible, we hope that you can try to finish the update operation at your convenience.Upon checking, your current version still is the original one.We've been optimiz...

@Andrew Casem  Hello.Sorry for any inconvenience caused.In order to learn your current version information, please go Settings > About Machine, then provide the following picture...

@Dan C  Hello.Based on your information,  we initially judge possibly the firmware issue.Due to the version that you purchased already stop production, we are not sure if there is any ne...