After an update yesterday (7/24/24), an on-screen clock balnks the screen and appears after thirty seconds or so of not touching the screen. I cannot locate the setting responsible for this. It has...
After an update yesterday (7/24/24), an on-screen clock balnks the screen and appears after thirty seconds or so of not touching the screen. I cannot locate the setting responsible for this. It has...
@Erik Anderson Hi there, for the auto-launching into CarPlay, please go to CarPlay Settings > Toggle Background connection. Regarding to the time display issue, have install the following APK t...
@Rob Kemp Hello.Sorry for any inconvenience caused.If possible, could you please provide us with your Order Number?So that we can arrange the relevant platform personnel to follow up on your...
@Support Dasaita I just tried the version 4.14 MCU and Vivid 13. The CarPlay nav voice audio seems better from initial testing. Thanks! Re: the right view (lane watch) + turn sign...
@Alipio García Hello.For your information, it doesn't support updating to another later operating system from Android8 OS.Regarding to your issue, we suggest that you can try to do as...
@Quinn Happold Hello.Sorry for any inconvenience caused.Please be assured that we have reflected your issue to our technical department.Besides, we already arranged the personnel to follow u...
@David Picknell Hello.Our customer service ever sent you the update file to fix it.Could you please confirm with us whether you tried to do the update?If possible, please go Settings > Ab...
@Jose SELLENS Hi there, please kindly check if that zlink (v5.4.36) could help or not. Besides, we are wondering if you could go to Apps&Notification and then clear the cache. And then go to yo...
@Ahmed H We would like to tell you that the new released G13 has the time-alignment feature. Could you please send us the following information so that we could make better recommendation or you co...
@Darian Benanua Hello.At present, our technician is working hard to optimize the software to fix it.Based on your provided the version information, we notice that your firmware is the previo...
@Kenneth Stultz We are wondering if you could go to Settings > About Machine and send us the current Build Number and MCU version so that we could better locate your issue. Besides, would you ki...
@Darryl Harrell We are wondering if you could send us photos to demonstrate your situation. Your cooperation will be appreciated.
@CARLOS LOPEZ We are wondering if you could shot a video about this issue and send the link to us. After recording the video, would you consider roll back to the previous version 20240513 to verif...
@Hansel Castro Sorry for the late reply, please go to Settings > Car > Factory Settings > enter 126 > App > Toggle on the Zlink like the following pic shows.
@Michael Boles We are wondering if you consider roll back to the previous firmware(20240416). https://www.dropbox.com/scl/fi/q6xth470whr5sz5vfrn0k/update.zip?rlkey=7fzg210e29xm2ghwu3cexxr5z&...
@Jonathan Blackwell We found that your volume is 8, could you please raise it and check if it could help? In the meanwhile, please update the MCU to 4.14 to check if the right turn issue could reso...
@Randy T Hello.Thanks for sharing the photo.We already forwarded it to our technical department.Any news, we will contact you further.
@Juan Perez @Iker Gomez De donde descargo la version anterior? Como la instalo correctamente? Se puede bajar de version sin problema?
@Support Dasaita any firm resolution on this matter? I have the new g12 head unit installed on my 4Runner, confirmed my phone is up to date, I use Bluetooth for CarPlay connection and the skipping ...
