@Corey Taylor We are wondering if you could shot a video to further demonstrate your issue so that we could forward to the manufacturer for assistance. Please let us know your order number and shop...

@Giovanni PALUMBO Please update the Vivid 10 via the link below, hope you could understand that we could not update Android 10 to Android 11. telenav_vivid_rk3399_10.0_ota(20231102) https://www.d...

@Robert Laporte We are wondering if you have checked if the USB port could be used to play music and supports other function except the USB MIC.

@Travis Zetterower Please kindly let us know if your system is MAX10, if so, please try to update the MCU(4.04) version: https://www.dropbox.com/scl/fi/9sdyk1k0hw0kleu3dbsd1/hmcu.img?rlkey=c...

@Mcgyver83 We are wondering if you could reset the Steering wheel buttons: 1) Please go to Settings > Car > Factory settings > Ot...

@Nickoals Jones Do you mean that all the sound has been muted or just the sound of navigation, no matter you are using Google Map or Android auto navigation Map? 

I'm told by your staff that there is a cable I can use to connect the stock USB/Data to the Dasaita USB.   You said you would give me a price for the USBZJX010 and I thought you were mail...

@Adam Rosenthal We have reflected the issue to the engineer and once getting their reply, we will let you know.

@John Donnelly You could use the single USB and dual USB of our head unit instead of OEM one first. Really appreciate your understanding and cooperation.

Hi, hoping you have an update.  I've been struggling to get this to work for a month now.  Thank you.

@Mcgyver83 Please try update the firmware. telenav_vivid_rk3399_11.0_ota(20240302) https://www.dropbox.com/scl/fi/c8rkr7qqur4msu60fd4hx/update.zip?rlkey=7lakfyq7j46zqm8gslv4qx8i0&dl=0

@Cyril MAILLOT We need to know which canbus that you have connected, if your car is compatible with CB068 or CB008, please choose option 10. If your car is compatible with CB011, please choose opti...

@R. L. Yes, we would like to release the firmware asap.

@Cyril MAILLOT Please go to Settings > About Machine and send us the current Build Number and MCU version. We are wondering if you could connect the head unit with Bluetooth, is there any error ...

@Mahmoud Sultan Please let us know if your system is vivid11. If so, please kindly update the following firmware. telenav_vivid_rk3399_11.0_ota(20240302) https://www.dropbox.com/scl/fi/c8rkr7qqur...

As long as I'm not in AVIN, if I click the play test sound button in Google maps, it will turn down the volume of the other soudns playing at the time as it should, but still no audio comes through...

I am having issues with audio of navigation. The first time I used Android Auto, navigation sound worked. It has not since. I also tried with the Google Maps app on the headunit and no luck. I've r...

Bonjour, quel canbus (vivid 11) pour un Qashqai 2019 Tekna+ Merci

Thanks. i will try one of those options and see how it goes. 

Since last two vivid update (I don't remember the correct version, 2 months ago) I cannot change radio station or Spotify song while I'm using Google maps. I'm listening radio, then I start a trip...