@Philippe Marsteau Yes, according to your photo, it's a 2m microphone with 3.5mm jack, if you have one, you have a try.

@B C Regardless the microphone setting in the factory Settings page, please let us know if both Android auto and the Bluetooth call has no sound?

@Support Dasaita but I bought it from your store on UAE amazon and dasaita ship it to UAE  1. Why dasaita didn't ship unit which supported in UAE 2. Which unit support UAE SIM? 

@Edher Umanzor Please go to Settings > About machine and send us the current Build Number and MCU version.

@luca ricciarelli Please kindly update to the latest version. Vivid 10 Version: Make Sure your unit is PX6 Andorid 10(The left widget's map could be customized, suggest Google Map and Scout M...

@Joshua Buck Could you please send us a photo of the factory Settings password entering page, so that we could diagnose accordingly?

@Support Dasaita Hello. My unit was on the latest firmware update when I noticed this issue. 

@Oosman NOORAH Could you please go to Car > Factory Settings > enter 126 and send us a screenshot of the Voice page? We would like to diagnose accodingly.

@Support Dasaita will any 3.5mm plug work? Eg is it TS, TRS, or TRRS input jack needed? I don't see much details of HUAT02 except it is 3m long. Assuming I buy this one, is there a way to disable i...

@Al Olivares We are wondering if you could shot a video to demonstrate the issue that you mentioned so that we could diagnose and give you instruction accordingly.

@Randy T Here is the version that you need to update. MAX10 Version：Make Sure your unit is PX6 Andorid 10 HA3_rk3399_10.0_ota(20230803)  https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt...

@Antonio Catalano Please kindly go to System update on the home menu to update the firmware G12(20240513) and then verify if your problem could be resolved.

@K D The option of the external and internal mic is a bug, please ignore it, we are wondering if you have any issue of the call quality, if there is, try update the latest firmware G12(20240513) in...

@B C Please try updated the firmware to the latest 20240513 version from the System update in the home menu.

@Al Olivares Have you successfully used the OBDII yet?

@Iain Sherrit Please kindly update the MCU. https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0  

@Chris Justice Please change the Type in the canbus settings page and then check if the issue could be resolved or not.

@Philippe Marsteau If you have placed the order, remember to send us an email and we will check the microphone for you.

@Chris Justice Would you kindly select "5 18 Camry"?

@Philippe Marsteau We would like to tell  you that your Microphone is HUAT02. Here is a listing from our webside, you could also purchase microphone with 3.5mm plug. https://www.dasaita.com/...