@Julien B Thank you for getting back, in this case, we suggest you can make an upgrade and here is the instruction.  Vivid 11 Version（Make Sure your unit is PX6 Andorid 11） telenav_vivid_rk3...

No lo he dicho, es un PX6 Vivid10. En realidad casi todo funciona bien, pero me gustaba la frecuencia con la que actualizaba, siempre con correcciones o pequeños añadidos. Denotaba in...

¿Ya no hay actualizaciones vía OTA? O se ha caido el servidor? Hace varios meses que al buscar si hay actualización me salta el mensaje: "No se ha podido comprobar actualizaci&...

@Support Dasaita  it's been a while but now, gps is not working. It suddently stoped working. Antenna connection is fine but the unit can't get any gps satellite signal (my phone gets signal ...

Dear @Support Dasaita , yes, sound from other apps is OK.The device has been ordered on Dasaita.com on November 28, 2022 --> Order SP-DA2792

@Support Dasaita I just erased and reset my iphone to see if there are any bugs causing this issue, I will test again for a week and get back to you with either a video of the problem if it st...

@Mike Van Eeckhoutte Could you please show us a video of it so that we can further locate the issue and offer other solution accordingly?

@PAUL JONES Can you send us a video to demonstrate the situation that occured and we will forward to our technician for further diagnosis.

@Gregory Bodin We are wondering if you can reverse the version to the original one and check if the problem can be resolved. Here is the link. https://www.dropbox.com/s/yk5rmmbaw4ldl3k/ha3_rk3...

@Tony Ye Please find this tutorial attached： https://www.dropbox.com/s/pr2q1xjhqjk6p60/custom%20logo.mp4?dl=0

@cleo cleonise Please kindly send us a photo of the canbus setting in your head unit and let us know your order number so that we can locate the detail and offer solution accordingly.Meanwhile, ple...

@Randy Wong Our colleague did contact with you throught Amazon. 1. In order to help you better and give you the solution further, please go Settings>System>Information, then provide the foll...

@Cliff Walley We are wondering the reason why you wan to upgrade the MCU. We don't always suggest an MCU update till there is malfunction of your head unit. In the meanwhile, please send us your or...

Based on the topic you provided, we see that you have been experiencing an issue for almost six months. Can you please confirm if the problem has been resolved or if it has recurred for a short whi...

@Nate Sanders Thank you for getting back to us. Ansd we found that you are correct,  you can refer to the following wiring instruction the 4th plug is for Aux. Please make sure to plug tightly...

@Julien B Please kindly let us know if there is sound coming from other apps like music player and carplay music or ect. Hope  you can let us know so that we can locate the issue. Meanwhile, p...

I keep being told from this site to contact "Amazon Support" for the item I purchased, when going to Amazon, their ONLY support option is to return or reorder a replacement.    How is th...

@Support Dasaita - There is no information on Amazon to contact any support or pose any issues, can you please provide some guidance on how to do this please?

@Tim Ilgunas on the Vivid settings you can disable the "automatic Return home" option.

When I am driving, I like to have CarPlay up, the map is better and it's easier to control my music. But every 30 seconds it keeps going back to my Home Screen. Is there a way to turn this off? It'...