Vivid 13 reverts changes on reboot

• firmware
• G13
• Vivid13

• PV

  Paul V

  8/4/25, 5:15 AM

  I have a G13 with Vivid 13 firmware installed (telenav_scout_SC138-13.0_ota(20250401)). After installing it and setting it up the firmware, I ran the play store updates for installed apps. When the radio is rebooted, it reverts updated playstore apps to the previous version from the firmware. 
  Also, when the radio reboots, it changes the pinned apps. It returns the NOVO app to the pinned apps and also switches the default maps back and forth between google and the scout maps.

  It does not allow to uninstall the Novo app. 

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• SD

  Vip

  Support Dasaita Staff member

  8/4/25, 8:17 AM

  @Paul V 

  Hello.
  In order to help you better, please provide the following information:
  1.
  Order Number & Purchase Date.
  2.
  Pictures: Settings > About Machine > Model; Android Version; Build Number; MCU version.

  

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• PV

  Paul V

  8/4/25, 3:00 PM

  Order Placed: July 1, 2025

  Amazon.com order number: 112-2020635-1141005 Android Version: 13  Kernal 4.14.190 telenav_scout_SC138-13.0_ota(20250401) MCU - MTCHS_HA4Z_V4.16b_1

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• SD

  Vip

  Support Dasaita Staff member

  8/5/25, 7:25 AM

  @Paul V 

  Hello.
  Thanks for getting back to us.

  We have arranged the personnel to follow up on your issue via email.
  Please check you mail box and reply our email.
  Thanks in advance.

  ✉️Email: team@dasaita.com

   

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