@Support Dasaita I preformed the update and wireless CarPlay did connect but now it disconnects after 3 mins and may or may not connect again. Wired CarPlay is now also disconnecting and to reconne...

Hi, Trying to use ewelink app on the dasaita g13 after the app installs when it starts image is to big .. and you have to scroll ... that is not a problem at first but then a tour kicks in and you...

@Misterhow2 Sorry that we missed this message, we are wondering if your issue has been resolved or not. Here is the trouble shooting that you could try: Pair your phone's bluetooth. En...

@George Burdell It seems that your external microphone is defective. We are wondering if you have other 35.mm microphone to plug in or you could send us your order number so that we could check the...

@Andres Baquero We are wondering if you mean that you want to update the firmware and MCU to see if the AC info will display on the head unit or not. Or there is software related issue which drived...

@Andres Baquero Hi there, Could you please kindly demonstrate your issue before we guiding you MCU or firmware update?

@Israel Garcia Vivid13(20250910)-V1 is compatible with your head unit: https://www.dropbox.com/scl/fi/efd89nrzoln8f5j8gxq9n/update.zip?rlkey=s43rwe1fq334yrmhw1crnmvaj&dl=0Please kindly update t...

@Scott Boulton Hi there, Your Max10 already supports wired and wireless Android Auto, so just turn on the Android auto Application on the unit, connect your phone bluetooth to connect it, there is...

@Support Dasaita no i didnt take a picture before factory resetting  Mayben it was called auto kit Its what was used to connect to my wireless andriod adapter 

Hello, please advise which MCU and Firmware fit for my Dasaita G13, for Toyota Rav4 2021 Limited

Hello, please advise which MCU and Firmware fit for my Dasaita G13, for Toyota Rav4 2021 Limited

Hi support, I have a HM5599 unit in a 7th gen Honda civic. Internal mic works, but I sound very distant when on calls. So, I've tried installing the provided external microphone, but there is no c...

Hello @Support Dasaita , can you tell me what the latest firmware for the Vivid13 is? I am currently have issues with Zlink/CarPlay. 99% of the time when a song starts, there will be sound for a c...

@AO1967 We are glad to know that your problem has been resolved and hope you could enjoy the radio. If you have any confuse during the usage, please don't hesitate to contact with us.

@Chris Faszold Hi there, Our technical department advise that you need update the firmware to the latest version via the link below: Vivid11(20250401):...

@Maynard Belen Our head unit has already included the cables which supports the OEM 360 cameras, you could go to Settings > Car > Extra settings >Show 360 button on display.  If you ...

@Scott Boulton Hi there, We are not sure tha Car Kit App Button you mentioned, we are wondering if you have photos of it so that we could better help, or there is another name of this App?

@Mochi Kiwi Hi customer,We suggest you could try to update the firmware to the latest version and see if the issue will be improved or not. Here is the instruction.G13-v1(20251030): https://www.dr...

Update I was finally able to get the bluetooth connected to my phone,  unsure what changed, i think i unclicked auto connect I am still missing the car kit app button on my home screen, i th...

@Support Dasaita just tried installing the file I uploaded to a flash drive and tried plunging it in, nothing happened automatically.  I the went to system, update and nothing happens. Ifbi s...