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I have a G13 for a 2016 Toyota 4Runner Limited with JBL.  I do not get notification sounds for text messages.  I have tried to turn on the notifications for ZLink in the settings, but whe...

I Update and Share t chance to Scout luncher , how do I know if is the right firmware? 

I have a 2019 Rav4 Hybrid Limited Looking for the link for the MCU and correct version of firmware.  Just installed the unit but AC not displaying on screen.

I have a G13 in my 2015 Toyota Tacoma and I just connected my external microphone but it appears the internal microphone is staying on. As far as I can tell both microphones are being used but the ...

@Support Dasaita hi, called your support team and they suggested a firmware update. Can you provide a link? 

@tland We are wondering if the firmware version in the photos is the one before your update. If not, we assume that you have not completed the firmware update.

@ex cobra We have sent you firmware update instruction that you could refer to.

The only thing crashing on Android 9 is Zlink/CarPlay.  Below is a picture of the Android 11 with the updated firmware.  It definitely installed because the screens and apps changed signi...

Not sure if this is correct place to post this, but I'm trying to determine which firmware is needed to correct blackscreen issue in Dasaita 10" display in 2019 Toyota 4Runner.

Dear @Chris C. , We would like to tell you that Android 9 does not support the IOS 26.2 so it may crash when you use the Iphone 17 to connect it. As to the Android 11, we would like to tell you t...

I have 3 different headunits each running a different Firmware, MCU, and Zlink versions. Ever since getting an iPhone 17 Pro Max with iOS 26 (currently iOS 26.2),  two of the three units keep ...

I have 3 different headunits each running a different Firmware, MCU, and Zlink versions. Ever since getting an iPhone 17 Pro Max with iOS 26 (currently iOS 26.2),  two of the three units keep ...

Hi, Do I need to update my HM5599-C-PLAY-HD? I have no sound with CarPlay audio phone calls. It won't let me turn on the audio in Bluetooth. Here is a pic of the firmware and message in blue tooth....

@Phaco Hi customer, Have you updated the firmware that we sent you, if no, you may need to forced updated it? Please check the instruction in the email.

@CareP We just sent you firmware update tutorial through email, please kindly refer to it. Should you have further issue, you could feel free to contact with us through email.

@tland It should be IOS related issue, could you go to Settings > About Machine and send us the Build Number and MCU version, we would like to guide through firmware update.

The audio with the new firmware does seem better. I'd definitely recommend everyone disable the DSP as the presets make the audio very flat. After this it does not need nearly as much EQ as the pre...

@Juan Martinez Hi, we have sent you email about firmware update, could you please refer to it?

Thanks for the response. So, I cleared the bluetooth cache and storage and will see if that makes a difference or if the calls still disconnect from bluetooth when driving or navigating. As well, ...

@Beep Beep Thank you for sharing the details about the interface DPI issue you're experiencing. We sincerely apologize for the inconvenience this has caused, especially the difficulty in reading ...