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  • Quick Yuan

    After Sale Support 

    Dasaita Shopify Store:   Office@Dasaita.com

    Wholesale Inquiry：Team@Dasaita.com

    Other technical support: Support@Dasaita.com

    Amazon support:

    Contacting us Post-order:

    1. Go to Your orders.
    2. Find your order in the list.
    3. Select problem with order.
    4. Choose your topic from list displayed.
    5. Select Contact seller.

    Contacting us Pre-order:

    1. On the product detail page, select the name of the seller(Like dasaita official store).
    2. On the next page, select Ask a Question.
    3. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
    4. Your message will be sent to the seller via the Buyer-Seller Messaging Service. We will respond to you by email within 2 business days.

    For a quick response, please provide your order number and detailed information about the issue. Including photos or videos will greatly assist in resolving the problem more swiftly.

     

  • PW

    Hello,

    I purchased my radio on your store. I have emailed the above office email multiple times and yet, no one writes me back to help me with the radio. How do I get someone, anyone, to help me?

  • SD

    @Quick Yuan Updated the email address, please feel free to contact with while you are suffering from malfunctions.

    0 likes
  • SD

    @Tyler Turner 

    Hello,

    Thank you for your contact.

    Please let us know your questions here ,or you could send the questions to this email:  support@dasaita.com

    Thank you for your time and cooperation.

    0 likes
  • Honda Civic

    Hi There,

    I have a 2016 Honda Civic EX, and I purchased the Dasaita G13 through eBay. After updating to the latest software, I started experiencing issues with the CAN bus, steering wheel controls, and other malfunctions. I was wondering if you could send me the MCU update so I can fix these issues.

    0 likes
  • SD

    Hi @Honda Civic , could you kindly further demonstrate your canbus related issue so that we could better assist you?

    0 likes
  • SS

    Hi 

    I have an essue with my dasaita vivid 13 nissan qashqai J11 year 2019 

    When i call someone with my local Sim, the speaker are very low and quality of hearing it very poor? 

    Please advice 

    Thanks 

    Sami 

    0 likes
  • SD

    @Shmuel Sami Hadad Please go to Settings > About Machine and send the current Build Number, we would like to guide you through update.

    0 likes
  • S

    Hello! Excellent device! Fits like a glove for mi Nissan X-Trail Rogue 2016! The only thing I would really like is a function to turn on the media without turning on the ignition and running the engine. I bought a power button. With it, you can turn the media on and off as needed. The battery on the X-Trail Rogue is quite large, and ten to 30 minutes of operation does not drain it. Which wires on the device need to be connected to a constant power source?  Or other options?

    Thank You for Help!
    0 likes
  • SS

    @Support Dasaita vivid13 build number nissan qashqai j11 2019

    0 likes
  • SD

    @Shmuel Sami Hadad

    Vivid13(20251111)-V2:

    https://www.dropbox.com/scl/fi/bjhdbxqexg3oudpb3dkjv/update.zip?rlkey=780zrl6k7dr97gl0y8j5j5rl9&dl=0

    0 likes
  • SD

    @Serge If you have an external power switch, you could connect it to the constant power source (B+) and then connect the car stereo's ACC wire to this switch. This would allow you to manually turn the stereo on/off using the switch, without needing to turn the car's ignition on or off.

    Please note that while this method is possible, we do not recommend it. It's a risk of Battery Drain and may cause uncertain System Stability.

    0 likes
  • SS

    @Support Dasaita 

    thank you

    what about the mcu?need to be update ?

    thanks again

     

    0 likes
  • SS

    @Support Dasaita 

    this is linux version i add picture

    need the android one

    thanks

    0 likes
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