I'm having trouble with my G13. It turns on and instantly goes to the Bluetooth app now, then CarPlay. It used to just go to the Home Screen. The Apple CarPlay used to connect quick. Now it doesn't...

@Support Dasaita I replied providing details via email but no reply after a week.Please can you check?

@Support Dasaita I can provide that information in a private message.

Greetings Dasaita,   I have a Vivid 11 installed in a 2016 Toyota Highlander Limited with JBL and my rear door speakers are giving little to no sound.  My front door and dash speakers s...

Thanks here is the info requested:  

@J L  Hello.We are wondering if there are any problems about the unit.If it can work well, please keep the current version to use. If you prefer to update, please go Settings > About Mach...

@J L  You are welcome :)

@Support Dasaita Thanks for the quick reply. This is the rear of the head unit. I've also attached a photo of the model in case someone else has the same question in the future.  

@gustavo montemayor  Hello.It's always our pleasure to serve you. About the Here are some trouble-shootings steps for you:1.Please check if the WiFi antenna has been screwed well.2.Please no...

@Dennis Tribble  Hello.In order to help you better, please provide the following information:1.Order Number & Purchase Date.2.It happened in which situation. Bluetooth call or Android Aut...

@Wesley Hannam  Hello. If possible, please use other phone's hotspot to test how it goes. In order to help you better, please provide the following information:1.Order Number & Purchase...

@Aaron Hello. For your information, Vivid software combines with Scout, it needs to stay. In order to help you better, please provide the following information:Order Number & Purchase Date. ...

@Conners Mick  Hello. We are wondering if you upgraded Android 10 from Android 9 by yourself earlier? To avoid resulting in bricked unit, we don't recommend upgrading or downgrading the And...

Hello, I have the G13 for my 2016 Forester XT Touring w/ Harman Kardon sound system. I can see what the latest firmware is, but can someone please provide the latest correct MCU file to install fo...

Thanks!

@Support Dasaita   hola   primeramente muchas  gracias  por  el  apoyo  realment no me han dejado  de  dar  soporte  tecnico  &...

I installed telenav_vivid_rk3399_11.0_ota(20250401) on my PX6 today to fix the iPhone 17 connectivity. Now my screen is stuck on scout activation it’s been over one hour. I’m in Canada,...

@Support Dasaita I did the updates but the phone calls still drop after a few minutes.

@Support Dasaita I am using my home network. Full strength. It is not a WiFi issue.