IMEI compatability

• JB

  Jonathan Barnes

  1/25/26, 1:07 PM

  Bought a tmobile Sim off Amazon. Tmobile and other carriers all say the IMEI is not compatible for GSM service. Is the device locked for US service?

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• SD

  Vip

  Support Dasaita Staff member

  1/26/26, 7:49 AM

  @Jonathan Barnes

  Sure not, our biggest market is US. When you plug in the SIM card, you must restart the Dasaita unit: settings > car settings > factory settings and put "hctreboot" as password.

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• n

  neil

  6/17/26, 5:08 PM

  I have the same problem with my Verizon SIM card. I called customer service and the said the IMEI number is not supported and is for a china phone. I don't know what SIM card to use with this device. 

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• J

  JD1

  6/19/26, 3:58 PM

  @Support Dasaita Same issue here with my T-Mobile SIM.  They say the IMEI is not compatible on their network. It appears to me they blacklisted the device.  When I searched the IMEI number,  it belongs to a China phone Realme Narzo 50i, released in October 2021 . They said that device is not supported by them according to T-Mobile tech support. 

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