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IMEI compatability

  • JB

    Bought a tmobile Sim off Amazon. Tmobile and other carriers all say the IMEI is not compatible for GSM service. Is the device locked for US service?

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  • SD

    @Jonathan Barnes

    Sure not, our biggest market is US. When you plug in the SIM card, you must restart the Dasaita unit: settings > car settings > factory settings and put "hctreboot" as password.

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  • n

    I have the same problem with my Verizon SIM card. I called customer service and the said the IMEI number is not supported and is for a china phone. I don't know what SIM card to use with this device. 

  • J

    @Support Dasaita Same issue here with my T-Mobile SIM.  They say the IMEI is not compatible on their network. It appears to me they blacklisted the device.  When I searched the IMEI number,  it belongs to a China phone Realme Narzo 50i, released in October 2021 . They said that device is not supported by them according to T-Mobile tech support. 

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  • n

    At this point I'm seriously considering returning this stereo and getting something more reliable. I've tried 3 different SIM cards with none working yet. 

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  • SD

    @neil 

    Hi,

    We've found that many users with T-Mobile SIM cards are facing the same network issue on our units — the SIM is recognized but no internet access.

    Could you please record a short video showing how you set up the APN? Also, please try inserting this SIM card into a regular mobile phone and check if it connects to the network normally. This will help us narrow down the problem quickly.

    Follow step to add the APN :
    https://speed.is/us/t-mobile/apn/
    We are still investigating the compatibility issue with T-Mobile service. We'll keep you updated once we have progress.
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  • J

    @Support Dasaita yes the same SIM card works in my other phones aswell . T-Mobile says the IMEI is not compatible on their networks. No matter how much troubleshooting I've done , all Support reps say the same thing . IMEI is no good on their networks.  

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