@Jon Schneider  Hello.Regarding to car with JBL, please try to go "Amplifier App > Delay > Auto > All" to move the crosshair to the center to check if all speakers have sound normall...

@dakota havens  Hello. We noticed that recently many users have reported frequent Android Auto disconnection.This is a global bug in Google’s official version 17.2.662404, not an issue...

@blackoutt_adv  Hello. Based on your version information, it already is the existing latest one.Please try to do the factory reset.Settings > System > Reset Options > Erase all date...

@Joshua Bunting  Hello.If it doesn't display the Zlink App after the factory reset, please try to do as follows:Settings > Car > Factory settings(password :126) > App > CarPlay &g...

@ivan lange  Hello.About the aftermarket rear view camera, please refer to below photo.   Please confirm that you have enabled the rear view camera and lane watch:Go Settings > Ca...

@simone bovolenta  Hello. May I know the carrier of your SIM Card? Is it T-Mobile?Our engineering team is working on a permanent solution for this T-Mobile SIM Card network incompatibility i...

@ivan lange  Hello. Please make sure CanBus option is NO.76:Go Settings > Car > Factory settings(password :126) > CanBus > Canbus > 76 > Apply > Exit > Reboot. We ar...

@alitthachack  Hello. We noticed that recently many users have reported frequent Android Auto disconnection.This is a global bug in Google’s official version 17.2.662404, not an issue ...

@Barry  You're very welcome! Glad we could get it sorted out for you.

@Jinson  Hello.   We noticed that recently many users have reported frequent Android Auto disconnection. This is a global bug in Google’s official version 17.2.662404, not an is...

@kaxfenix  Hello.Please check the update tutorial below then give it a shot. Update File:  System Firmware-Vivid13-V2-20260625:https://www.dropbox.com/scl/fi/6uc15n3ovl2x60xahdc79/updat...

Problem：Android Auto 17.2.662404 causes frequent disconnections. Please follow these steps to fix it: Option 1: Update to the latest version In Play Store, go to Android Auto → Tap “...

@rrh4562  Hello.Sorry for any inconvenience caused. We noticed that recently many users have reported frequent Android Auto disconnection.This is a global bug in Google’s official vers...

@Matthew La  Hello. We noticed that recently many users have reported frequent Android Auto disconnection.This is a global bug in Google’s official version 17.2.662404, not an issue wi...

@PAUL WELSHEIMER  Hello.We’re truly sorry for the frustration caused by your T-Mobile SIM failure. Our engineering team is working on a permanent solution for this network incompat...

@Srdjan Maksimovic  Hello. Please try to do the factory reset:Settings > System > Reset Options > Erase all date(factory reset). Alternatively, please use a Pin/Paperclip to press ...

@yomincarr1  Hello. If no luck, please record a video about the issue then send it to our below email address and indicate your Order ID# in email subject.So that we can forward it to senior...

@renaldo rivera  Hello. Please check the update tutorial below then give it a shot. Update File:  System Firmware-G13-V2-20260410:https://www.dropbox.com/scl/fi/jwoqmanj15r8ktlroloy6/u...

@Jinson  Hello. Please check the update tutorial below then give it a shot. Update File:  System Firmware-G13-20260409:https://www.dropbox.com/scl/fi/h1e688co7vr53z30rtdlk/update.zip?r...

@cutiger864  Hello.Sorry for any inconvenience caused. For your information, the unit’s HDMI port is purely HDMI Output, it only sends video signal out to external displays. This ...