@Support Dasaita  yes the antenna is connected. The firmware has also been upgraded to the latest.      

I was wondering if I could get a MCU update I did the firmware update. I'm having an issue where my prompt and navigation sounds is quiet I did edit a setting under car and navigation sound mode an...

@Dasaita Official    @Support Dasaita 

Hello, I am having the issue of a black/dead screen on my Vivid13 head unit the volume knob is illuminated. I've had the head unit since August of 2025. A few days ago it got into my truck and the...

Carplay randomly switchs off

i need help with my dasaita 9in display. specifically carplay, it connect and plays music but switches to radio randomly. sometimes it wont and sometimes it does it none stop. plz help.

Issue: recently installed, sound works in the morning and does not work in the evening.  From reading the boards this is related to parking in a garage where am ient temp is 91 degrees.  ...

@Alex Soria No worries, our team will follow up on your email

@Mike Car Hi, may we know the special year for your car?  

@Victor Crescini Hi, thanks for your contact. Please provide your order details to the email: support@dasaita.com They will send you a new cable within warranty, please no worries.

@Michael Polisky  Hi, A update can make things worked. Please go to Settings > About machine and send us a screenshot about the current Build Number and MCU version.    Thank...

@M FEDIK Hi,according to the picture you proivded, the Zlink is from YUANCHEN.     Dasaita's unit is HENGCHANGTONG

@renaldo rivera  We sincerely apologize for the inconvenience. Our team is conducting intensive internal tests. This issue requires coordination with T-Mobile and data reconfiguration to rest...

@Mcgyver83 Yes, please try to make a factory reset

@Heber  There is no separate setting to switch between the internal and external microphone on the system. Sorry for the inconvenience.Could you let me know if the other party still cannot he...

@Charles Selrach Hi, thanks for your contact. For this integrated cable for the Jeep Gladiator, it is blank. Please connect the ANT as the remote wire, it is also 12 V. 

@Hung Tran We are actively testing this issue on our end. This problem requires not only coordination with T-Mobile, but also reconfiguring relevant data for full compatibility. We are working hard...

@Michael Uribe  Please update your unit to the latest firmware and MCU. Make sure your unit is QCM6125 Android 13 before proceeding.Files to download:① Firmware G13_V1(20260618): https://www....